====== How to Request a Return ====== ---- If you need to return an item, follow these simple steps to initiate a return on our platform. Please review our **Return Policy** to ensure your item is eligible for return. ===== Step 1: Go to Your Orders ===== * Log in to your account. * Navigate to the **My Orders** section in your profile. ===== Step 2: Find the Item You Wish to Return ===== * Locate the specific order and item you want to return. * Select **Request a Return** next to the item. ===== Step 3: Choose a Return Reason ===== * Follow the prompts to specify the reason for your return. * You may be asked to provide additional information or upload photos if the item is defective or damaged. ===== Step 4: Confirm Return Details ===== * Review the return instructions provided (packing and shipping details). * Once confirmed, you’ll receive a return label or instructions for sending the item back. ===== Step 5: Ship the Item ===== * Pack the item securely according to the return instructions. * Attach the return label (if provided) to the package. * Drop off the package at the designated shipping location or arrange for a pickup if applicable. ===== Step 6: Track Your Return ===== * Once shipped, monitor the return status in your **My Orders** section. * You’ll be notified when the return has been processed and your refund or exchange is issued. ---- **Note:** * Refund times may vary depending on the payment method and processing time. * For more details, see our full [[return_policy|Return Policy]] in the Help Center.