====== Refund Process and Policies ======
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We understand that sometimes an item may not meet your expectations or arrives in a condition that requires a refund.  
To ensure a smooth and transparent process, here are our refund policies and steps:

===== 1. Eligibility for Refunds =====
  * **Return Period:** Items must be returned within the specified return period.  
    Check the item’s listing or your order confirmation for details on the return window.  
  * **Condition of Items:** Returned items should be in their original condition, unused, and with all packaging and tags intact.  
    Certain categories may have specific guidelines — please review the product listing for any exceptions.  
  * **Non-Eligible Items:** Some items (e.g. perishable goods, personalized products, or digital downloads) may not be eligible for refunds.  
    Check the product details for any restrictions.  

===== 2. How to Request a Refund =====
  - Go to your **Order History** and select the item you wish to return.  
  - Click on **Request a Refund** and choose the reason for your return.  
  - Follow the instructions provided for returning the item, including packaging and shipping requirements.  
  - Once the item is received and inspected, we will notify you of the refund approval status.  

===== 3. Processing Time =====
  * Refunds are typically processed within **5–10 business days** after we receive and inspect your returned item.  
  * Refunds will be issued to your **original payment method**.  
  * Processing times may vary depending on your bank or payment provider.  

===== 4. Refunds for Shipping Costs =====
  * If the return is due to a **defect** or **error on our part**, we will cover the return shipping cost.  
  * For returns due to **change of mind** or if the item did not fit, the buyer is usually responsible for the return shipping cost.  

===== 5. Contacting Support for Assistance =====
If you experience any issues during the refund process or have questions, please reach out to our **[[https://com-emarket.com/contact-us|Customer Support Team]]**.  
We’re here to ensure your experience is smooth and satisfactory. 
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