====== Contacting Support for Issues ====== ---- We’re here to help! If you encounter any issues or have questions about your order, our **Customer Support Team** is available to assist you every step of the way. ===== 1. When to Contact Support ===== * **Order Issues** – delays, wrong items, or damaged goods. * **Payment Questions** – questions about payment methods, charges, or refunds. * **Account Assistance** – trouble logging in, updating your information, or managing your account settings. * **General Inquiries** – any other questions regarding the site, policies, or products. ===== 2. How to Reach Us ===== * **Via Help Center** – Use the **Contact Support** option to submit a request. * **Email Support** – Send us a message at: [[support@com-emarket.com]] * **Live Chat (Coming Soon)** – This option will allow you to connect with our support agents in real time. ===== 3. What to Include in Your Message ===== * **Order Details** – order number, item name, and any relevant tracking information. * **Description of the Issue** – provide a clear description, attach photos or screenshots if needed. * **Contact Information** – ensure your email is correct so we can follow up with you directly. ===== 4. Response Time ===== * Our team strives to respond to all inquiries within **24–48 hours**. ===== 5. Tracking Your Support Request ===== * Once your request is submitted, you’ll receive a confirmation email with a **case number**. * Use this number to check the status of your support request or to provide additional details. ---- Our goal is to provide you with a **seamless shopping experience**. If you have questions or need assistance, please don’t hesitate to reach out. We’re here to ensure your satisfaction and will resolve any issues promptly. 📨