====== Understanding Seller Policies and Guidelines ====== ---- At **ComeMarket**, we prioritize a safe and transparent experience for both sellers and buyers. To maintain a professional and trusted marketplace, we’ve established a set of policies and guidelines that every seller must follow. Understanding and adhering to these rules will help you succeed on the platform and avoid disruptions to your account. ===== 1. Product Listing Standards ===== * **Accurate Descriptions** – Provide clear, honest, and accurate product details (size, color, material, condition, etc.). * **Authenticity** – Only list authentic items. Counterfeit or misrepresented goods are strictly prohibited and may result in account suspension. * **Prohibited Items** – Review the list of prohibited items on ComeMarket (hazardous products, restricted content, etc.) and ensure compliance. ===== 2. Pricing and Transaction Policies ===== * **Transparent Pricing** – State all prices, shipping fees, and additional costs clearly. Hidden fees are not allowed. * **Sales and Promotions** – Discounts and promotions must comply with marketplace rules. Use approved methods and specify accurate promotional details. ===== 3. Shipping and Delivery Requirements ===== * **Timely Shipping** – Ship orders within the time frame stated in your listing. * **Tracking Information** – Provide tracking details whenever possible to build buyer trust. * **Reliable Packaging** – Package items securely to prevent damage during transit. ===== 4. Return and Refund Policy Compliance ===== * **Clear Return Policies** – Define whether you accept returns, under what conditions, and any related fees. * **Prompt Refunds** – If a return is accepted, issue refunds quickly in line with ComeMarket’s policies. ===== 5. Communication and Customer Service ===== * **Responsive Communication** – Reply promptly and courteously to buyer inquiries. * **Handling Complaints and Disputes** – Resolve issues professionally and according to marketplace policies to maintain buyer satisfaction. ===== 6. Compliance with Marketplace Code of Conduct ===== * **Professionalism** – Act with integrity in all interactions with buyers and marketplace staff. * **Respect for Privacy** – Use buyer contact information only for legitimate transaction purposes. * **No Fraudulent Activity** – Manipulating reviews, misrepresenting products, or evading fees is strictly prohibited and may result in penalties. ===== 7. Account Security and Data Privacy ===== * **Secure Account Information** – Protect your login credentials and monitor your account activity. * **Data Protection Compliance** – Follow all applicable data protection regulations when handling buyer information. ===== Additional Resources ===== * **Help Center** – Explore more detailed guides on seller topics. * **Contact Support** – Reach out to our Support Team for assistance with policies or compliance questions. ---- By following these guidelines, you’ll contribute to a **safe and reputable marketplace**, ensuring more successful transactions and positive experiences for both you and your customers. 🚀