====== Viewing and Fulfilling Orders ======
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Managing your orders efficiently is key to maintaining high customer satisfaction and ensuring repeat business on **ComeMarket**.  
This guide will walk you through the steps to view, process, and fulfill orders effectively.  

===== Viewing Your Orders =====
  * **Accessing the Orders Dashboard** – Log in to your seller account, go to the **Seller Dashboard**, and select **Orders**.  
    Here, you’ll see a list of recent orders, including order date, customer name, product ordered, and order status.  

  * **Understanding Order Statuses** – Each order will display a status such as "Pending", "Processing", "Shipped", or "Completed".  
    - ''Pending'' – awaiting confirmation or additional info.  
    - ''Processing'' – payment confirmed, preparing for shipment.  
    - ''Shipped'' – product dispatched, tracking number available.  
    - ''Completed'' – delivery confirmed.  
    If an order remains "Pending" too long, contact the buyer to clarify.  

  * **Viewing Order Details** – Click on any order to see details such as the buyer’s address, payment confirmation, and special instructions.  
    Always review carefully before shipping.  

===== Fulfilling Orders =====
  * **Prepare the Item for Shipping** –  
    - Verify the product details match the order.  
    - Perform a quick quality check.  
    - Package securely using suitable materials, especially for fragile items.  

  * **Shipping the Order** –  
    - Use the shipping method chosen by the buyer whenever possible.  
    - Prefer reliable carriers with tracking.  
    - Update the order status to **Shipped** and add the tracking number.  

  * **Confirming Order Completion** –  
    - Once delivered, orders are usually marked "Completed" automatically.  
    - It’s good practice to check in with the customer and respond politely to reviews or feedback.  

===== Handling Common Issues =====
  * **Order Cancellations** – If a buyer requests cancellation and the item hasn’t shipped yet, approve it and process a refund. For shipped items, discuss directly with the buyer.  
  * **Managing Returns and Exchanges** – Follow ComeMarket’s return policy. Provide clear instructions and handle requests promptly.  
  * **Delayed or Lost Shipments** – Notify the buyer of delays. For lost packages, coordinate with the carrier and resolve with a refund or replacement.  

===== Final Tips for Order Fulfillment =====
  * **Respond Promptly** – Quick updates and replies show professionalism.  
  * **Maintain Inventory Accuracy** – Keep stock updated to avoid overselling.  
  * **Follow ComeMarket Policies** – Adhere to marketplace rules to ensure smooth transactions.  

Efficient order management is essential to a successful selling experience on **ComeMarket**.  
By staying organized and attentive to detail, you’ll improve customer ratings and increase repeat business. 

====== Shipping Options and Costs ======

As a seller on ComeMarket, you are responsible for choosing how your products are shipped. This section explains how to set up shipping options and costs for each product.

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=== Setting Up Shipping ===
  * When adding or editing a product, select the shipping method(s) you want to offer.  
  * You can choose from available courier services or specify your own delivery arrangements.  
  * Clearly indicate estimated delivery times and any restrictions to inform buyers.

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=== Setting Shipping Costs ===
  * Specify the cost for each shipping method.  
  * Costs may vary depending on location, package weight, or courier service.  
  * These fees will be displayed to buyers on the product page before they place an order.

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=== Recommendations for Sellers ===
  * Keep shipping costs transparent to avoid confusion or cancellations.  
  * Update shipping options promptly if circumstances change (e.g., price changes, courier availability).  
  * Respond to buyer questions about shipping through the **Customer Messages** tool.
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