Understanding Seller Policies and Guidelines

At ComeMarket, we prioritize a safe and transparent experience for both sellers and buyers. To maintain a professional and trusted marketplace, we’ve established a set of policies and guidelines that every seller must follow. Understanding and adhering to these rules will help you succeed on the platform and avoid disruptions to your account.

• Accurate Descriptions – Provide clear, honest, and accurate product details (size, color, material, condition, etc.).
• Authenticity – Only list authentic items. Counterfeit or misrepresented goods are strictly prohibited and may result in account suspension.
• Prohibited Items – Review the list of prohibited items on ComeMarket (hazardous products, restricted content, etc.) and ensure compliance.

• Transparent Pricing – State all prices, shipping fees, and additional costs clearly. Hidden fees are not allowed.
• Sales and Promotions – Discounts and promotions must comply with marketplace rules. Use approved methods and specify accurate promotional details.

• Timely Shipping – Ship orders within the time frame stated in your listing.
• Tracking Information – Provide tracking details whenever possible to build buyer trust.
• Reliable Packaging – Package items securely to prevent damage during transit.

• Clear Return Policies – Define whether you accept returns, under what conditions, and any related fees.
• Prompt Refunds – If a return is accepted, issue refunds quickly in line with ComeMarket’s policies.

• Responsive Communication – Reply promptly and courteously to buyer inquiries.
• Handling Complaints and Disputes – Resolve issues professionally and according to marketplace policies to maintain buyer satisfaction.

• Professionalism – Act with integrity in all interactions with buyers and marketplace staff.
• Respect for Privacy – Use buyer contact information only for legitimate transaction purposes.
• No Fraudulent Activity – Manipulating reviews, misrepresenting products, or evading fees is strictly prohibited and may result in penalties.

• Secure Account Information – Protect your login credentials and monitor your account activity.
• Data Protection Compliance – Follow all applicable data protection regulations when handling buyer information.

• Help Center – Explore more detailed guides on seller topics.
• Contact Support – Reach out to our Support Team for assistance with policies or compliance questions.

By following these guidelines, you’ll contribute to a safe and reputable marketplace, ensuring more successful transactions and positive experiences for both you and your customers. 🚀