Viewing and Fulfilling Orders

Managing your orders efficiently is key to maintaining high customer satisfaction and ensuring repeat business on ComeMarket. This guide will walk you through the steps to view, process, and fulfill orders effectively.

• Accessing the Orders Dashboard – Log in to your seller account, go to the Seller Dashboard, and select Orders.

Here, you’ll see a list of recent orders, including order date, customer name, product ordered, and order status.

• Understanding Order Statuses – Each order will display a status such as “Pending”, “Processing”, “Shipped”, or “Completed”.
  1. Pending – awaiting confirmation or additional info.
  2. Processing – payment confirmed, preparing for shipment.
  3. Shipped – product dispatched, tracking number available.
  4. Completed – delivery confirmed.

If an order remains “Pending” too long, contact the buyer to clarify.

• Viewing Order Details – Click on any order to see details such as the buyer’s address, payment confirmation, and special instructions.

Always review carefully before shipping.

• Prepare the Item for Shipping –
  1. Verify the product details match the order.
  2. Perform a quick quality check.
  3. Package securely using suitable materials, especially for fragile items.

• Shipping the Order –
  1. Use the shipping method chosen by the buyer whenever possible.
  2. Prefer reliable carriers with tracking.
  3. Update the order status to Shipped and add the tracking number.

• Confirming Order Completion –
  1. Once delivered, orders are usually marked “Completed” automatically.
  2. It’s good practice to check in with the customer and respond politely to reviews or feedback.

• Order Cancellations – If a buyer requests cancellation and the item hasn’t shipped yet, approve it and process a refund. For shipped items, discuss directly with the buyer.
• Managing Returns and Exchanges – Follow ComeMarket’s return policy. Provide clear instructions and handle requests promptly.
• Delayed or Lost Shipments – Notify the buyer of delays. For lost packages, coordinate with the carrier and resolve with a refund or replacement.

• Respond Promptly – Quick updates and replies show professionalism.
• Maintain Inventory Accuracy – Keep stock updated to avoid overselling.
• Follow ComeMarket Policies – Adhere to marketplace rules to ensure smooth transactions.

Efficient order management is essential to a successful selling experience on ComeMarket. By staying organized and attentive to detail, you’ll improve customer ratings and increase repeat business. 🚀