Managing your orders efficiently is key to maintaining high customer satisfaction and ensuring repeat business on ComeMarket. This guide will walk you through the steps to view, process, and fulfill orders effectively.

• Accessing the Orders Dashboard – Log in to your seller account, go to the Seller Dashboard, and select Orders.

Here, you’ll see a list of recent orders, including order date, customer name, product ordered, and order status.

• Understanding Order Statuses – Each order will display a status such as “Pending”, “Processing”, “Shipped”, or “Completed”.
  1. Pending – awaiting confirmation or additional info.
  2. Processing – payment confirmed, preparing for shipment.
  3. Shipped – product dispatched, tracking number available.
  4. Completed – delivery confirmed.

If an order remains “Pending” too long, contact the buyer to clarify.

• Viewing Order Details – Click on any order to see details such as the buyer’s address, payment confirmation, and special instructions.

Always review carefully before shipping.

• Prepare the Item for Shipping –
  1. Verify the product details match the order.
  2. Perform a quick quality check.
  3. Package securely using suitable materials, especially for fragile items.

• Shipping the Order –
  1. Use the shipping method chosen by the buyer whenever possible.
  2. Prefer reliable carriers with tracking.
  3. Update the order status to Shipped and add the tracking number.

• Confirming Order Completion –
  1. Once delivered, orders are usually marked “Completed” automatically.
  2. It’s good practice to check in with the customer and respond politely to reviews or feedback.

• Order Cancellations – If a buyer requests cancellation and the item hasn’t shipped yet, approve it and process a refund. For shipped items, discuss directly with the buyer.
• Managing Returns and Exchanges – Follow ComeMarket’s return policy. Provide clear instructions and handle requests promptly.
• Delayed or Lost Shipments – Notify the buyer of delays. For lost packages, coordinate with the carrier and resolve with a refund or replacement.

• Respond Promptly – Quick updates and replies show professionalism.
• Maintain Inventory Accuracy – Keep stock updated to avoid overselling.
• Follow ComeMarket Policies – Adhere to marketplace rules to ensure smooth transactions.

Efficient order management is essential to a successful selling experience on ComeMarket. By staying organized and attentive to detail, you’ll improve customer ratings and increase repeat business.

As a seller on ComeMarket, you are responsible for choosing how your products are shipped. This section explains how to set up shipping options and costs for each product.

• When adding or editing a product, select the shipping method(s) you want to offer.
• You can choose from available courier services or specify your own delivery arrangements.
• Clearly indicate estimated delivery times and any restrictions to inform buyers.

• Specify the cost for each shipping method.
• Costs may vary depending on location, package weight, or courier service.
• These fees will be displayed to buyers on the product page before they place an order.

• Keep shipping costs transparent to avoid confusion or cancellations.
• Update shipping options promptly if circumstances change (e.g., price changes, courier availability).
• Respond to buyer questions about shipping through the Customer Messages tool.

Need more help? Use the menu at the top to explore other topics.

To return to the trading platform, follow this link ↩ Go to Marketplace ComeMarket