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| Both sides previous revisionPrevious revisionNext revision | Previous revision | ||
| buyer:page15 [2025/08/26 13:17] – admin | buyer:page15 [2025/08/26 13:31] (current) – admin | ||
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| - | We’re here to help! | + | We’re here to help! If you encounter any issues or have questions about your order, our **Customer Support Team** is available to assist you every step of the way. |
| - | If you encounter any issues or have questions about your order, our **Customer Support Team** is available to assist you every step of the way. | + | |
| ===== 1. When to Contact Support ===== | ===== 1. When to Contact Support ===== | ||
| * **Order Issues** – delays, wrong items, or damaged goods. | * **Order Issues** – delays, wrong items, or damaged goods. | ||
| * **Payment Questions** – questions about payment methods, charges, or refunds. | * **Payment Questions** – questions about payment methods, charges, or refunds. | ||
| - | * **Account Assistance** – trouble logging in, updating your information, | + | * **Account Assistance** – trouble logging in, updating your information, |
| * **General Inquiries** – any other questions regarding the site, policies, or products. | * **General Inquiries** – any other questions regarding the site, policies, or products. | ||
| ===== 2. How to Reach Us ===== | ===== 2. How to Reach Us ===== | ||
| - | * **Via Help Center** – Use the '' | + | * **Via Help Center** – Use the **Contact Support** option to submit a request. |
| - | You can describe the issue in detail and attach photos/ | + | |
| - | * **Live Chat** – For quick answers (available during business hours). One of our support agents will assist you in real-time. | + | |
| * **Email Support** – Send us a message at: [[support@com-emarket.com]] | * **Email Support** – Send us a message at: [[support@com-emarket.com]] | ||
| - | We aim to respond within | + | |
| - | * **Phone Support** – Call us at **[contact number]**, available during standard business hours. | + | |
| ===== 3. What to Include in Your Message ===== | ===== 3. What to Include in Your Message ===== | ||
| * **Order Details** – order number, item name, and any relevant tracking information. | * **Order Details** – order number, item name, and any relevant tracking information. | ||
| - | * **Description of the Issue** – provide a clear description; attach photos or screenshots if needed. | + | * **Description of the Issue** – provide a clear description, attach photos or screenshots if needed. |
| - | * **Contact Information** – ensure your email or phone number | + | * **Contact Information** – ensure your email is correct so we can follow up with you directly. |
| ===== 4. Response Time ===== | ===== 4. Response Time ===== | ||
| * Our team strives to respond to all inquiries within **24–48 hours**. | * Our team strives to respond to all inquiries within **24–48 hours**. | ||
| - | * For urgent matters, we recommend using **Live Chat** or **Phone Support**. | ||
| ===== 5. Tracking Your Support Request ===== | ===== 5. Tracking Your Support Request ===== | ||
| * Once your request is submitted, you’ll receive a confirmation email with a **case number**. | * Once your request is submitted, you’ll receive a confirmation email with a **case number**. | ||
| - | * Use this number to check the status of your request or to provide additional details. | + | * Use this number to check the status of your support |
| ---- | ---- | ||
| - | Our goal is to provide you with a **seamless shopping experience**. | + | Our goal is to provide you with a **seamless shopping experience**. If you have questions or need assistance, please don’t hesitate to reach out. We’re here to ensure your satisfaction and will resolve any issues promptly. |
| - | If you have questions or need assistance, please don’t hesitate to reach out. | + | |
| - | We’re here to ensure your satisfaction and will resolve any issues promptly. | + | |