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seller:page03 [2025/08/25 19:38] – created - external edit 127.0.0.1seller:page03 [2025/08/26 13:48] (current) – admin
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 +====== Understanding Seller Policies and Guidelines ======
 +----
 +
 +At **ComeMarket**, we prioritize a safe and transparent experience for both sellers and buyers.  
 +To maintain a professional and trusted marketplace, we’ve established a set of policies and guidelines that every seller must follow.  
 +Understanding and adhering to these rules will help you succeed on the platform and avoid disruptions to your account.  
 +
 +===== 1. Product Listing Standards =====
 +  * **Accurate Descriptions** – Provide clear, honest, and accurate product details (size, color, material, condition, etc.).  
 +  * **Authenticity** – Only list authentic items. Counterfeit or misrepresented goods are strictly prohibited and may result in account suspension.  
 +  * **Prohibited Items** – Review the list of prohibited items on ComeMarket (hazardous products, restricted content, etc.) and ensure compliance.  
 +
 +===== 2. Pricing and Transaction Policies =====
 +  * **Transparent Pricing** – State all prices, shipping fees, and additional costs clearly. Hidden fees are not allowed.  
 +  * **Sales and Promotions** – Discounts and promotions must comply with marketplace rules. Use approved methods and specify accurate promotional details.  
 +
 +===== 3. Shipping and Delivery Requirements =====
 +  * **Timely Shipping** – Ship orders within the time frame stated in your listing.  
 +  * **Tracking Information** – Provide tracking details whenever possible to build buyer trust.  
 +  * **Reliable Packaging** – Package items securely to prevent damage during transit.  
 +
 +===== 4. Return and Refund Policy Compliance =====
 +  * **Clear Return Policies** – Define whether you accept returns, under what conditions, and any related fees.  
 +  * **Prompt Refunds** – If a return is accepted, issue refunds quickly in line with ComeMarket’s policies.  
 +
 +===== 5. Communication and Customer Service =====
 +  * **Responsive Communication** – Reply promptly and courteously to buyer inquiries.  
 +  * **Handling Complaints and Disputes** – Resolve issues professionally and according to marketplace policies to maintain buyer satisfaction.  
 +
 +===== 6. Compliance with Marketplace Code of Conduct =====
 +  * **Professionalism** – Act with integrity in all interactions with buyers and marketplace staff.  
 +  * **Respect for Privacy** – Use buyer contact information only for legitimate transaction purposes.  
 +  * **No Fraudulent Activity** – Manipulating reviews, misrepresenting products, or evading fees is strictly prohibited and may result in penalties.  
 +
 +===== 7. Account Security and Data Privacy =====
 +  * **Secure Account Information** – Protect your login credentials and monitor your account activity.  
 +  * **Data Protection Compliance** – Follow all applicable data protection regulations when handling buyer information.  
 +
 +===== Additional Resources =====
 +  * **Help Center** – Explore more detailed guides on seller topics.  
 +  * **Contact Support** – Reach out to our Support Team for assistance with policies or compliance questions.  
 +
 +----
 +
 +By following these guidelines, you’ll contribute to a **safe and reputable marketplace**, ensuring more successful transactions and positive experiences for both you and your customers. 🚀