How to Request a Return

If you need to return an item, follow these simple steps to initiate a return on our platform. Please review our Return Policy to ensure your item is eligible for return.

• Log in to your account.
• Navigate to the My Orders section in your profile.

• Locate the specific order and item you want to return.
• Select Request a Return next to the item.

• Follow the prompts to specify the reason for your return.
• You may be asked to provide additional information or upload photos if the item is defective or damaged.

• Review the return instructions provided (packing and shipping details).
• Once confirmed, you’ll receive a return label or instructions for sending the item back.

• Pack the item securely according to the return instructions.
• Attach the return label (if provided) to the package.
• Drop off the package at the designated shipping location or arrange for a pickup if applicable.

• Once shipped, monitor the return status in your My Orders section.
• You’ll be notified when the return has been processed and your refund or exchange is issued.

Note:

• Refund times may vary depending on the payment method and processing time.
• For more details, see our full Return Policy in the Help Center.