Contacting Support for Issues

We’re here to help! If you encounter any issues or have questions about your order, our Customer Support Team is available to assist you every step of the way.

• Order Issues – delays, wrong items, or damaged goods.
• Payment Questions – questions about payment methods, charges, or refunds.
• Account Assistance – trouble logging in, updating your information, or managing your account.
• General Inquiries – any other questions regarding the site, policies, or products.

• Via Help Center – Use the Contact Support option to submit a request.

You can describe the issue in detail and attach photos/documents for faster resolution.

• Live Chat – For quick answers (available during business hours). One of our support agents will assist you in real-time.
• Email Support – Send us a message at: support@marketplace.com

We aim to respond within 24–48 hours.

• Phone Support – Call us at [contact number], available during standard business hours.

• Order Details – order number, item name, and any relevant tracking information.
• Description of the Issue – provide a clear description; attach photos or screenshots if needed.
• Contact Information – ensure your email or phone number is up to date for follow-up.

• Our team strives to respond to all inquiries within 24–48 hours.
• For urgent matters, we recommend using Live Chat or Phone Support.

• Once your request is submitted, you’ll receive a confirmation email with a case number.
• Use this number to check the status of your request or to provide additional details.

Our goal is to provide you with a seamless shopping experience. If you have questions or need assistance, please don’t hesitate to reach out. We’re here to ensure your satisfaction and will resolve any issues promptly. 💬🤝